Skills

Apple

50%

Microsoft Azure

70%

Exchange Server

80%

SQL Server

60%

Troubleshooting & Diagnosis

90%

Malware Removal

95%

Microsoft DFS

100%

GitHub

50%

Federation Services

80%

Monitoring

80%

Identity Access and Management

90%

Cyber Security

80%

Active Directory

85%

PowerShell & Scripting

70%

Skype for Business

80%

Active Directory Sites & Services

90%

Linux

75%

PKI

80%

Windows

95%

Technical Document Writing

90%

Servers

95%

Project Design & Implementation

80%

Digital Forensics

80%

Experience

 
 
 
 
 
November 2018 – Present
Ipswich

Contractor - IT Resolution Engineer

ISG PLC

Responsibilities include:

  • Assisting in providing Level I support when request volumes are high
  • Perform root cause analysis on recurring and major Incidents and provide permanent resolutions
  • Assist in software releases and rollouts
  • Maintain incidents and requests assigned to the Resolution Team within SLA
  • Research solutions through internal and external knowledgebase as needed
  • Liaise with business, vendors and other IT personnel for incident resolution
  • Escalate incidents with accurate documentation to suitable technical expert or vendor, when required
  • Record, track, and document the incident-solving process
  • Create & Maintain Knowledge articles for use by technicians and customers
  • Analysis of recurring events to enable proactive prevention of incidents
  • Analysis of performance and capacity trends to provide proactive prevention of incidents
  • Deploy security and functional updates to all systems in a timely and controlled manner
  • Work on Projects and Small works when required
  • Participate in the monthly out of hours patching schedule; testing or applying patches
  • Participate in on-call support rota
 
 
 
 
 
October 2018 – October 2018
Norfolk

Contractor - Installation Engineer

Vista Retail

Responsibilities include:

  • Visit client sites to install and configure new printers
 
 
 
 
 
October 2014 – October 2018
Norwich

Contractor - Senior Server Analyst

Norfolk County Council

Responsibilities include:

  • Project work
  • 2nd and 3rd line support
  • Business as Usual (BAU)
 
 
 
 
 
November 2010 – August 2014
Cambridge

ICT Support Manager

Bridge Partners Ltd

Responsibilities include:

  • Remote and on-site technical support to clients in Cambridge and throughout the UK
  • Project work
  • Web hosting
  • Hosted email
  • Provisioning leased lines and broadband circuits
 
 
 
 
 
October 2009 – November 2010

IT Consultant

Various clients in the UK

Responsibilities include:

  • Remote and on-site technical support to clients throughout the UK
  • Due dilligence reporting
  • System auditing
  • Embedded system development
 
 
 
 
 
April 2006 – September 2009
Mildenhall

Systems Administrator

Sat-Comm Ltd

Responsibilities include:

  • 1st, 2nd and 3rd line support of 20 users
  • Project work
  • Installation and support of Sage Line 50
 
 
 
 
 
September 2004 – April 2006
Cambridge

Systems Administrator

ACIS Ltd

Responsibilities include:

  • Remote and on-site technical support of 10 branch offices in the UK
  • Design of a WAN linking 10 branch offices in the UK
 
 
 
 
 
December 2003 – November 2004
Cambridge

Systems Administrator

Sys Admins Ltd

Responsibilities include:

  • Remote and on-site technical support of companies in the Cambridge area
  • Design, implementation and support of Active Directory sites and domains
 
 
 
 
 
March 2001 – December 2003
Manchester

IT Systems Officer

Manchester NHS Agency

Responsibilities include:

  • 1st, 2nd and 3rd line support of over 3000 users across 22 sites
  • Installation and support of mixed mode and native mode Active Directory Services
  • Migration of NT4 domains to active directory

Projects

Great Yarmouth Borough Council Projects

A list of projects that I have designed and implemented for Great Yarmouth Borough Council

ISG PLC Projects

A list of projects that I have designed and implemented for ISG PLC

Norfolk County Council Projects

A list of projects that I have designed and implemented for Norfolk County Council

Norfolk Libraries Projects

A list of projects that I have designed and implemented for Norfolk Libraries

Norfolk Schools Projects

A list of projects that I have designed and implemented for Norfolk Schools